Calculate your chances...negative...negative...negative!

Friday, June 16, 2006



You know a funny thing? When you have a group of four people serving 150-200 users and one of those people is on vacation and it's in the middle of an equipment rollout and you send in a request for service at lunchtime, don't be suprised if an hour and a half later no one's had a chance to get back with you yet.

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