When you come down to ask the tech guy to do something for you that isn't work related, you really should let him finish his sentence. When he says "we really aren't supposed to do that" it could be a bit of CYA and he might have been getting ready to say "but, I'll come down and take a look anyway" until you got attitudinal and cut him off.
PS- good luck getting "the other guy" who you claim has always done this stuff for you to help you out now.
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